Tuesday, 3 November 2009

Trust.

Today’s technology seems to threaten the sort of recurring and stable reciprocity that is the building block of trust.

That's the final sentence from a piece in today's New York Times about online hook-ups, but it uses all the adjectives that marketers should be double-checking. Marketing is not about conversations, it's about the quality and nature of the conversations you have and when you have them.

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